Privacy policy.

Carbon Yachts Pty Ltd ABN 71 666 574 670, referred to in this policy as Carbon Yachts, we, us or our, distributes and represents premium yachts, dayboats, sailing yachts, tenders, electric craft and water toys across Australia and New Zealand.

Our portfolio may include brands such as Saffier Yachts, YYachts, Virtue Yachts, Santasevera Yachts, Candela Boats & Ferries, ASTenders, Awake, Shogun Yachts and other related marine brands or offerings we represent from time to time.

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you interact with us through our website, Meta lead forms, social media, email, phone, events, sea trials, showrooms, boat shows, service enquiries or other contact points.

The personal information we collect depends on how you interact with us. It may include:

• your name
• email address
• phone number
• location, city, state or country
• boating interests, preferred brands or product categories
• enquiry details, including budget range, intended use, vessel preferences or timing
• information submitted through website forms, Meta lead forms, Facebook, Instagram or other advertising platforms
• communication history with our team
• event, appointment, demo, viewing or sea trial details
• information required for after-sales support, warranty, servicing, delivery or product enquiries
• website usage information, analytics data, cookies, device data and similar technical information

We do not collect digital payment details through the Carbon Yachts website. If payment is required, this will be handled separately through appropriate invoicing or payment channels.

We do not intentionally collect sensitive information unless it is necessary for a specific purpose and you have provided it voluntarily.

We may collect personal information when you:

• submit an enquiry on our website
• complete a Meta, Facebook or Instagram lead form
• contact us by phone, email, SMS, social media or live chat
• visit one of our locations, events, displays, boat shows or activations
• book a viewing, sea trial, demo or consultation
• request pricing, specifications, availability, servicing or support
• sign up for updates, newsletters, offers or event invitations
• interact with our advertising, website or digital content
• are referred to us by an existing client, supplier, agent or professional contact

Where practical, we collect information directly from you.

We use your personal information to:

• respond to your enquiry
• contact you about the product, brand or service you enquired about
• provide pricing, specifications, brochures, proposals or availability updates
• arrange appointments, demos, viewings, sea trials, events or handovers
• provide customer support, warranty assistance, service coordination or product updates
• keep you informed about relevant Carbon Yachts brands, vessels, models, offers, events or news
• understand your interests and recommend suitable products or services
• improve our website, advertising, customer experience and internal processes
• manage our CRM, marketing, reporting and business administration
• comply with legal, regulatory, insurance, accounting or professional obligations

Because Carbon Yachts represents multiple marine brands, an enquiry about one brand may mean we contact you about another Carbon Yachts brand or offering if we reasonably believe it may be relevant to your interests.

You can opt out of marketing communications at any time.

We use Meta platforms, including Facebook and Instagram, to collect enquiries through lead forms and advertising campaigns.

If you submit your details through a Meta lead form, we may use the information you provide to contact you about the relevant enquiry and, where appropriate, related Carbon Yachts products, brands, events or services.

We may also use advertising and analytics tools, including Meta and Google tools, to understand campaign performance, improve our advertising and communicate with relevant audiences.

We do not sell or rent your personal information.

From time to time, Carbon Yachts may identify that a client or enquiry may be suitable for a premium yacht co-ownership, shared ownership or equity-share opportunity, including through Private Yacht Equity or a related Carbon Yachts offering.

Where this is reasonably connected to your enquiry, stated interests or boating profile, we may share limited relevant information with Private Yacht Equity for the purpose of introducing or assessing a potential co-ownership opportunity.

This may include your name, contact details, boating interests, preferred vessel type, location and general enquiry context.

We will not share more information than is reasonably necessary for that purpose. If you do not want your information considered for Private Yacht Equity or related co-ownership opportunities, you can tell us at any time.

We may disclose personal information to:

• our internal team and authorised representatives
• service providers who help operate our website, CRM, email, marketing, hosting, analytics, advertising, IT systems and business tools
• logistics, delivery, servicing, warranty or support providers where required
• professional advisers, including accountants, insurers, lawyers and consultants
• regulators, authorities or other parties where required by law
• Private Yacht Equity or related co-ownership offerings as described above
• brand principals, manufacturers or suppliers where necessary to respond to your enquiry, arrange a purchase, support a warranty claim, provide technical information or deliver a service

We do not share Carbon Yachts enquiry information with brand partners, manufacturers or third parties for their own unrelated marketing purposes without your consent.

We do not sell or rent your personal information.

Some of our service providers, technology platforms, brand principals, manufacturers or support partners may be located outside Australia.

Your personal information may be stored, processed or accessed in countries including Australia, New Zealand, the United States, the United Kingdom, countries within the European Union or European Economic Area, and countries where our represented brands, technology providers or service providers operate.

Where we disclose personal information overseas, we take reasonable steps to ensure it is handled appropriately.

Our website may use cookies, pixels, analytics tools and similar technologies to:

• operate and improve the website
• understand visitor behaviour
• measure advertising performance
• personalise content or advertising
• retarget visitors with relevant advertising
• improve user experience and enquiry pathways

These tools may be provided by third parties such as Meta, Google or other advertising and analytics platforms.

How to opt out

Carbon Yachts is an Australian business and does not use a consent banner. If you would prefer not to be tracked by our advertising or analytics tools, you can:

• manage or block cookies and site data through your browser settings (all major browsers support this)
• enable your browser's tracking-protection or "Do Not Track" setting, or use a privacy-focused browser or extension
• opt out of interest-based advertising via industry tools such as Your Online Choices (AU), Meta ad preferences, and Google ad settings
• unsubscribe from marketing emails using the link in any email we send you
• email us at info@carbonyachts.com.au to request that we stop using your personal information for advertising or analytics, or to request access to, correction of or deletion of your information

Some website features may not function properly if cookies are disabled.

We may send you marketing communications about Carbon Yachts, our represented brands, events, offers, product updates or related marine opportunities where you have subscribed, submitted an enquiry, provided your details, or where otherwise permitted by law.

You can opt out at any time by using the unsubscribe link in an email or by contacting us directly.

Even if you opt out of marketing, we may still contact you about active enquiries, purchases, service matters, warranty matters or other non-marketing communications.

We may hold personal information in secure digital systems, CRM platforms, email systems, cloud storage, business software and internal records.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No method of electronic transmission or storage is completely secure, but we use reasonable administrative, technical and operational safeguards appropriate to the nature of the information we hold.

We keep personal information for as long as reasonably necessary for the purposes described in this policy, including customer service, sales, warranty, legal, accounting, record-keeping, marketing and business purposes.

When information is no longer required, we take reasonable steps to delete, de-identify or securely archive it.

You may request access to the personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

We may need to verify your identity before responding. In some cases, we may be unable to provide access or correction where permitted by law, but we will explain why where reasonable.

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it.

You can contact us at:

Please include your name, contact details and a description of your concern.

We will review your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations or privacy practices.

The latest version will be published on our website with the updated date shown above.